Legal

Privacy Policy

Last updated: June 2026

Who operates this website

This website — flowpipe-plumbing.co.uk — is operated by Flowpipe Plumbing LTD, a private limited company registered in England and Wales (Company No. 17263847). The company's focus is plumbing, heat and air-conditioning installation, as described under SIC code 43220.

For any questions about how we handle your personal data, please contact us at: [email protected].

What data we collect

We collect personal information only when you voluntarily provide it — primarily through our plumbing enquiry form and contact form. The types of data we may collect include:

  • Name — to identify who is making the enquiry
  • Email address — to respond to your enquiry
  • Phone number — if provided voluntarily (optional)
  • Business or organisation name — if relevant and provided (optional)
  • Property type and location — to understand the context of your plumbing enquiry
  • Description of your plumbing issue or project — to understand the nature and scope of your enquiry
  • Access notes and preferred timescales — if provided to assist with enquiry planning

We do not collect financial information, bank details, or payment card data through our website forms. We ask users not to submit such information, and we are not responsible for any sensitive data voluntarily included in form submissions contrary to our instructions.

How we use your enquiry data

The personal information you submit through our plumbing enquiry or contact forms is used for the following purposes:

  • To respond to your plumbing, heating, or installation enquiry
  • To discuss service suitability, property requirements and scope with you directly
  • To provide information about the services Flowpipe Plumbing supports
  • To follow up on an enquiry you have submitted, where appropriate

We do not use your personal data for unsolicited marketing, we do not sell your data to third parties, and we do not share your data with third parties except where necessary to respond to your enquiry or as required by law.

Lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

  • Legitimate interests — responding to plumbing and installation enquiries that you have voluntarily submitted is a legitimate business activity. This covers our use of your name, email, and enquiry details to provide a response.
  • Consent — where you have specifically opted in to receive communications or information beyond responding to your enquiry, we will seek your explicit consent. You can withdraw consent at any time by contacting us.

Data retention

We retain personal data only for as long as is necessary to respond to and manage your enquiry, and for a reasonable period thereafter in case of follow-up correspondence. We do not retain personal enquiry data indefinitely.

If you would like your personal data to be deleted, please contact us at [email protected] and we will act on your request promptly.

Important — what not to submit

Please do not submit the following through our website forms:

  • Payment details, bank account information, or credit or debit card numbers
  • Private property access codes, key safe codes, or alarm codes
  • Confidential tenancy information or details of tenancy disputes
  • Sensitive personal information that is not necessary for your plumbing or installation enquiry
  • Information about other people who have not given their consent to be included

Flowpipe Plumbing LTD is not responsible for sensitive or unnecessary personal data voluntarily submitted through website forms contrary to these instructions.

Cookies

This website uses essential cookies to support basic functionality, including remembering your cookie preferences (stored locally in your browser using localStorage). We do not currently use analytics cookies, advertising cookies, or third-party tracking cookies.

For full details, please see our Cookie Policy.

Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate personal data
  • Right to erasure — you can request that we delete your personal data
  • Right to object — you can object to our processing of your personal data in certain circumstances
  • Right to restrict processing — you can ask us to limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at [email protected].

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

For any questions about this Privacy Policy or how we handle your personal data:

  • Email: [email protected]
  • Company: Flowpipe Plumbing LTD
  • Company number: 17263847
  • Registered in England and Wales